Question 1

Where do you ship to?

Accepted Answer

We currently ship to selected international destinations, including several countries in Europe. Shipping availability may vary depending on the destination at checkout.

Question 2

How long does shipping take?

Accepted Answer

Orders are usually processed within 1 to 3 business days. Estimated delivery time for most European destinations is between 5 and 15 business days after dispatch.

Question 3

How can I track my order?

Accepted Answer

Once your order has been shipped, tracking information will be sent to your email when available.

Question 4

Can I return my order?

Accepted Answer

Yes. You may request a return within 14 days of receiving your order, subject to our return eligibility conditions.

Question 5

What should I do if my item arrives damaged or incorrect?

Accepted Answer

Please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can assist you as quickly as possible.

Question 6

How can I contact customer support?

Accepted Answer

You can reach our support team by email at glore.club@gmail.com.(mailto:glore.club@gmail.com) We aim to respond as quickly as possible during business hours.

Question 7

Can I cancel my order?

Accepted Answer

If your order has not yet been processed or shipped, we may be able to cancel it. Please contact us as soon as possible.

Question 8

Do you offer refunds?

Accepted Answer

Refunds are reviewed once returned items have been received and inspected. If approved, the refund will be issued to your original payment method within a reasonable number of business days.

Question 9

What if I entered the wrong shipping address?

Accepted Answer

Please contact us as soon as possible. If your order has not yet been processed, we may be able to update your shipping information.

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